Do you want to withdraw from your purchase?

If you wish to exercise your right of withdrawal from the contract within 14 days of delivery, granted by law without any obligation to give a reason, you can do so on the Right of withdrawal page, where you can fill in the online form and receive the related receipt. The conditions set out on this page concern our commercial return procedure instead.

Commercial return

If for any reason you are not satisfied with the item received, you may return the products within 14 days from the day you received them. The products to be returned must be handed over to the courier within fourteen (14) days from the date on which the Customer notified the Seller of the decision to return the products.
Products may be returned by shipment with the courier indicated by the Seller (GLS or BRT for Italy).
The Seller will send the Customer email confirmation of receipt of the request, assigning a return code to each item.
Returns must be shipped to:
SCUDRERA SRL
VIA ABATE TOMMASO, 57
30020 QUARTO D’ALTINO (VE)
ITALY

Conditions for commercial return

• the products must be intact and must not have been used, worn or washed;
• the products must not be damaged;
• the identification tag must still be attached to the products with the single-use security seal, which forms an integral part of the item;
• the products must be returned in their original packaging, complete with any bags, hangers and everything supplied;
• the returned products must be handed over to the shipper within fourteen (14) days from the date on which you notified the Seller of your decision to return the products.

If all the required conditions are met, the Seller will refund the Customer the price of the purchased products, with only the return costs remaining payable by the Customer, i.e. those for returning the purchased products to the Seller, unless the Seller has expressly exempted the Customer from such costs at the time of purchase and provided that the Customer uses the shipper indicated in the Return Form. Should the Customer decide to use the courier chosen by the Seller (GLS or BRT), they will not, however, have to pay the return costs directly. The Seller will pay the courier (GLS or BRT) on their behalf, withholding the sum of 7 Euro from the refund. This option is valid for Italy only.
Should the Customer instead decide to use a different shipper (a mandatory option for all countries outside Italy), they must pay the return costs directly.
The Customer will be contacted if their return cannot be accepted because it does not comply with the conditions set out above. In this case, the Customer may choose to have the purchased products returned at their own expense. Should the Customer refuse this shipment, the Seller reserves the right to retain the products and the amount corresponding to the purchase price of the products.

Refund times and methods

After receiving the return and verifying that all requirements have been met, you will receive an email confirming acceptance of the return. Should a diminished value of the returned products be found, you will receive an email stating the amount deducted from the refund. Whatever the payment method used (credit card, PayPal or bank transfer), the refund is initiated by the Seller as soon as possible, and in any case within five (5) working days of receipt of the returned goods at our warehouse. The actual time for the re-credit or return of the sums paid for the purchase of the products depends on the payment method used:

• Purchase by credit/debit card: the refund time depends on the card issuer. The value date of the re-credit is the same as the charge, so the Customer will not incur any loss in terms of bank interest.
• Purchase via PayPal: the refund will be made to the PayPal account and will be immediately visible. The actual refund to the credit card from the PayPal account depends on the card-issuing institution.
• Purchase via bank transfer: the refund is made to the bank account indicated by the Customer, so the refund time depends on the accuracy of the details entered; the re-credit normally takes place within fourteen (14) days.

Product identification tag

All products sold are fitted with a single-use security seal, which forms an integral part of the item. The product must be tried on without removing the seal. In a commercial return, returns of products without such seal will not be accepted.

Return pick-up/shipment in Italy

Returns may be shipped via the GLS or BRT courier indicated by the Seller, following the instructions for booking the assigned carriage that will be sent by email to the Customer following the return request. This method allows the Seller to pay for the shipment on behalf of the Customer and to track the parcel’s location at any time. The Customer may contact GLS or BRT to request pick-up on an “assigned carriage” basis according to the instructions sent by email following the request. The cost of the service is 7 Euro and will be deducted from the final refund amount due to the Customer.
Should the Customer decide to use a shipper other than the one indicated by the Seller for returning the products, they must pay the return costs directly and will be responsible in the event of loss or damage to the products during transport.

Return pick-up/shipment EU countries

Returns may be shipped via the GLS courier following the instructions for booking the assigned carriage that will be sent by email to the Customer following the return request. This method allows the Seller to pay for the shipment on behalf of the Customer and to track the parcel’s location at any time. The Customer may contact GLS to request pick-up on an “assigned carriage” basis according to the instructions sent by email following the request. The cost of the service is 20 Euro and will be deducted from the final refund amount due to the Customer.
Should the Customer decide to use a shipper other than the one indicated by the Seller for returning the products, they must pay the return costs directly and will be responsible in the event of loss or damage to the products during transport.

Return pick-up/shipment non-EU countries

Shipment of returns from non-EU countries is entirely at the Customer’s expense. The Seller suggests that the Customer insures the goods: the parcel containing the return is under the Customer’s responsibility. The Seller is not liable in the event of loss, damage or delays in the shipment of the return by the Customer.
For returns from non-EU countries, we suggest using EMS – International Postal Circuit – to facilitate the request for duty-free reintroduction of the goods. Any customs clearance costs will be deducted from the final refund amount.

Shipping

Shipping in Italy

The order is delivered by express courier (GLS or BRT).
Delivery of the products takes place on average within 3 working days of receipt of payment.
Delivery to PO Boxes and Poste Restante is not allowed. The courier delivers only on working days during office hours. It is not possible to book and/or arrange a delivery time.
Shipping is free.
The shipment is insured against theft and accidental damage. The insurance ceases to be valid at the moment of delivery.
If the packaging appears tampered with, the Customer may refuse delivery or sign with reservation, reporting the matter to Biancalancia Customer Service (info@scudrera.it).
Shipments not delivered to the Customer are returned to the Seller by return to sender: the Seller reserves the right to charge the return costs to the Customer.

EU shipping

The order is delivered by international courier.
Delivery of the products takes place on average within 5 working days of receipt of payment.
Delivery to PO Boxes and Poste Restante is not allowed. The courier delivers only on working days during office hours. It is not possible to book and/or arrange a delivery time.
Shipping is free.
The shipment is insured against theft and accidental damage. The insurance ceases to be valid at the moment of delivery.
If the packaging appears tampered with, the Customer may refuse delivery or sign with reservation, reporting the matter to Biancalancia Customer Service (info@scudrera.it).
Shipments not delivered to the Customer are returned to the Seller by return to sender: the Seller reserves the right to charge the return costs to the Customer.

Non-EU shipping

The order is delivered by international courier.
Delivery of the products takes place on average within 8 working days of receipt of payment. Delivery times may however be subject to delays due to unpredictable customs requirements.
Shipments to non-EU countries are subject to import taxes and customs duties, which vary according to the regulations of the individual countries, also applicable for the return of the goods to the sender. Payment of these additional costs is the sole responsibility of the Customer.
Delivery to PO Boxes and Poste Restante is not allowed. The courier delivers only on working days during office hours. It is not possible to book and/or arrange a delivery time.
Shipping costs are 25 €.
The shipment is insured against theft and accidental damage. The insurance ceases to be valid at the moment of delivery.
If the packaging appears tampered with, the Customer may refuse delivery or sign with reservation, reporting the matter to Biancalancia Customer Service (info@scudrera.it).
Shipments not delivered to the Customer are returned to the Seller by return to sender: the Seller reserves the right to charge the return costs to the Customer.

Documents

As required by international trade regulations, the Seller ships orders with a commercial invoice stating the value in Euro of the shipped items.
For sale items, the relevant invoice and receipt show the discounted amounts.